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10 Leading Alternatives to OpenTable: Elevate Your Restaurant Management

As a restaurateur, you understand the fierce competition in the foodservice industry. It's not just about serving great food and providing excellent service; you also need to efficiently manage back-office tasks like sales and inventory....

As a restaurateur, you understand the fierce competition in the foodservice industry. It's not just about serving great food and providing excellent service; you also need to efficiently manage back-office tasks like sales and inventory. To stay ahead of the competition, you need reliable restaurant management software like OpenTable.

While OpenTable is renowned for its table management, POS, and menu planning tools, it may not meet all your specific requirements. Whether it's a matter of budget or missing features, don't worry! We've compiled a list of the top 10 alternatives to OpenTable to help you find the perfect fit for your restaurant.

opentable alternatives Image: OpenTable Alternatives

Restaurant management software is crucial for success in the industry. Consider these statistics:

  • 83% of consumers use their mobile devices to search for restaurant locations and hours.
  • 55% of diners read reviews to learn about service quality, and 79% believe technology can enhance their experience.
  • 68% of diners prefer waiters to use handheld tablets for better service.
  • 80% of restaurant owners say technology boosts productivity, competitiveness, and sales.

Despite these benefits, the majority of US restaurants have been slow to adopt technology, with only 12% using cutting-edge solutions and 25% facilitating online reservations. Reasons for the hesitation include maintenance (49%), cost (63%), and training (44%). Additionally, the COVID-19 pandemic has forced businesses to adapt to new customer demands, such as online ordering.

The good news is that 25% of establishments are now willing to invest more time and money in technology. Predictive ordering is the most desired facility, with 53% of restaurateurs wanting to include it in their services.

Restaurant Statistics Image: Restaurant Statistics

Now that you understand the importance of restaurant management software, it's time to choose a quality system that suits your needs. However, with so many options available, the process can be overwhelming. To simplify things, we will explore the main features and benefits of OpenTable and the top 10 alternatives in this article.

What is OpenTable?

OpenTable

OpenTable is an innovative cloud-based restaurant management platform that is part of the Priceline Group suite. It offers two modules: Guest Center and Connect. These modules simplify online reservations, seating arrangements, and customer identification for restaurant owners and managers.

OpenTable leverages touch-screen technology, recalling customer preferences in real-time to simplify restaurant operations. Customers can easily book reservations online, while managers benefit from features like reporting and analytics, table management, shift planning, guest profiles, and reservations. The Connect module offers basic reporting options.

Benefits of OpenTable

OpenTable offers several advantages, including:

  1. Streamlined reservation process, eliminating lost reservations and internal miscommunication.
  2. Discounts on bills at participating restaurants for customers who book reservations.
  3. Free online reservations for customers.
  4. Instant filling of open tables, reducing customer wait times.
  5. Improved customer experience with reduced waiting times.

Although OpenTable is a quality solution, it's not the only option available. We present a broader range of alternatives to OpenTable, each with its own unique features and benefits.

1. Toast POS

Toast POS

Toast POS empowers US businesses to improve customer experience, minimize costs, and boost staff efficiency. This Android POS system caters to various types of restaurants, including quick-service, fine dining, coffee outlets, bakeries, pizza chains, breweries, and bars.

One of Toast POS's standout features is its menu management tool. It allows you to customize menus for online and offline audiences, set menu prices for specific times (such as happy hour), and create groups and sub-groups for menu items.

With restaurant ordering functionality, you can take orders on the fly, send automatic alerts to waiters when orders are ready, split bills among diners, and simplify payments through features like "pay at the table." Toast POS also offers detailed reporting of product mix across menus and real-time menu sales tracking.

2. When I Work

When I Work

When I Work is a comprehensive employee management solution that helps with scheduling, attendance tracking, and team communication. Whether you have a small or large team, When I Work allows you to build efficient shifting schedules and manage employee availability, saving you hours of scheduling work and improving productivity.

The core of When I Work is its employee scheduling app, which offers options for managing time effectively, including filling shifts and allowing employees to swap schedules. The system also includes a time clock app that turns any device into an employee time clock.

When I Work offers two plans: a Small Business plan for up to 100 employees and a quote-based Enterprise solution for larger organizations. It integrates with payroll, point-of-sale, and business operations apps like Gusto, Run, and ADP Workforce Now.

3. Lightspeed Restaurant

Lightspeed Restaurant

Lightspeed Restaurant is a fully integrated POS system designed to improve restaurant management, staff management, and inventory control. With Lightspeed, you can customize your menu, adding descriptions and high-resolution photos to assist customers in making informed decisions. The system also ensures servers are well-informed about dish ingredients, including wine pairings and allergens.

Lightspeed Restaurant offers various staff management features, including fair tipping distribution, user permissions, and employee performance tracking. Managers can access reports on top-performing employees based on specific KPIs.

If you're looking for similar restaurant management tools, Lightspeed Restaurant is worth considering.

4. 7Shifts

7Shifts

7Shifts is an agile employee scheduling system designed to create effective schedules and evenly distribute work among the service crew. Managers love 7Shifts for its user-friendly interface, allowing them to build staff schedules and monitor tasks easily. This reduces the likelihood of overtime and makes your operations more cost-effective.

Communication is critical in the restaurant industry, which is why 7Shifts includes a group chat functionality. This enables quick reporting of orders and preparation statuses. Crew members can coordinate when supplies are running low or dishes are sold out, effectively managing guest expectations. The app also provides budget and expenses analyses to help manage funds better.

If you're searching for alternatives to 7Shifts, explore our list of recommended options.

5. TouchBistro

TouchBistro

TouchBistro is a highly rated iPad POS system that helps quick-service and full-service restaurants improve service, decision-making, and sales. Its features include inventory management, iPad menus, staff and scheduling, mobile payment processing, floor plans, and tableside orders. TouchBistro also provides robust analytics and reporting capabilities.

TouchBistro integrates various payment options to simplify expense management and receipts. Its loyalty program incentivizes diners to visit and spend more, enhancing their lifetime value. For more software options, explore our list of TouchBistro alternatives.

6. Oracle Hospitality

Oracle Hospitality

Oracle Hospitality offers a range of enterprise-grade solutions for streamlining operations in hotels, casinos, and cruises. Its solutions include sales and catering management, property management, channel management, and POS systems. Oracle Hospitality seamlessly integrates with various Oracle tools, delivering an all-in-one solution for the hospitality industry.

One of Oracle Hospitality's standout features is its analytics function, allowing you to personalize services based on guest preferences. This leads to increased customer satisfaction and a more favorable brand image. If you're interested in other restaurant management software, check out our list of Oracle Hospitality alternatives.

7. Sapaad

Sapaad

Sapaad is an integrated POS solution designed for food establishments of all sizes. It offers comprehensive inventory and food costing tools, as well as a mobile ordering system. Sapaad is accessible via desktop and mobile devices, allowing you to monitor operations in real-time from anywhere.

Sapaad stands out with its call center module and built-in CRM functionalities. These features enable personalized service based on previous transactions, enhancing the customer experience. The vendor also provides regular feature upgrades and routine fixes to ensure your POS system is always in top condition. If Sapaad isn't the right fit for you, consider exploring these excellent alternatives.

8. Clover

Clover

Clover is a POS system designed to support small and mid-sized restaurants. It enables easy order taking and payment processing for staff, while managers can efficiently track inventory and monitor employee performance. Clover also includes features for improving customer engagement and retention.

With Clover, restaurants can accept a wide variety of payments, including contactless NFC payments, EMV chip cards, swipe cards, checks, and cash. The system also supports payroll processes and ensures accurate calculation of employee hours and taxes. If you're looking for similar software, explore our list of Clover alternatives.

9. CAKE

CAKE

Another alternative to OpenTable is CAKE. This software offers a POS and guest management solution for food and beverage service businesses of all sizes. CAKE's core objective is to provide fast and efficient service, resulting in great customer experiences.

Key features of CAKE include table, guest, and waitlist management, enabling seamless service even during peak hours. CAKE also supports online reservations and ordering, catering to customers who prefer to avoid waiting in long lines. CAKE has a web-based portal and a dedicated application for iPhone and iPad devices.

If you want to explore other options in this software category, check out our list of CAKE alternatives.

10. Revel Systems POS

Revel Systems POS

Revel Systems POS is designed to support restaurants of all sizes. It offers various management capabilities, including table service tracking, kitchen process monitoring, and enterprise-level oversight. Revel Systems also provides employee management tools for payroll, time tracking, and performance evaluation.

The system facilitates efficient tableside ordering through mobile order takers, ensuring accuracy and improving customer satisfaction. Managers can create a layout of the entire dining room, monitor multiple sections, and identify high-volume tables.

For more restaurant management software options with similar features, check out our list of recommended Revel Systems POS alternatives.

Tips for Choosing a Restaurant Management System

Choosing the right restaurant management software can be challenging. To make an informed decision, consider these tips:

  • Assess the software's compatibility with your business systems and integration capabilities.
  • Gauge the ease of learning and using the software.
  • Ensure the software provides the necessary data to improve business operations.
  • Verify the vendor's data security measures.
  • Evaluate self-service options offered by the software.
  • Check if the vendor regularly updates and maintains the software.

Remember, it's essential to choose a scalable system that offers the essential tools you need at a reasonable price. Start with a software solution that can handle daily tasks like sales tracking, payment processing, and table management. For further assistance, ask yourself these questions during the selection process:

  1. Can the software adapt to my changing business needs?
  2. Is it compatible with my existing systems and applications?
  3. How difficult will it be for me to learn and use the software?
  4. Will the software provide the data I need to improve operations?
  5. Can the vendor ensure the security of my data?
  6. Does the software offer self-service options?
  7. Does the vendor provide regular updates and maintenance?

By carefully evaluating your options and considering these tips, you can find the perfect restaurant management system for your business.

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