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Your Ultimate Guide to Ordering an Original Runner

So you're planning your big event and you want to make a statement with a stunning aisle runner. Look no further than the Original Runner Company! With a wide range of options, custom designs, and...

FAQ

So you're planning your big event and you want to make a statement with a stunning aisle runner. Look no further than the Original Runner Company! With a wide range of options, custom designs, and unbeatable quality, we have everything you need to add that extra touch of elegance to your special day. In this guide, we'll answer all your burning questions about ordering an Original Runner.

How do I order an Original Runner?

Solid Color or Patterned Runners:

All stock products can be conveniently purchased through our website, simply choose one of our standard lengths. If you require a custom length, give us a call at 973-744-7070 to place your order.

Custom Designed Aisle Runners & Accessories:

For custom orders, we recommend speaking with one of our design consultants over the phone. Unfortunately, we do not accept online orders for custom products. Email your event information and images to [email protected] to request a quote. Remember to place your custom orders at least 8 weeks in advance to ensure timely delivery and avoid rush fees.

How do I get a price quote for a custom designed runner or accessory?

To get an accurate price quote, simply call our studio at 973-744-7070. It's best to have your aisle length, color palette, and basic design idea ready for a quick and efficient consultation. If you have any images, invitations, or monograms you'd like to use, email them to us at [email protected], and we'll get back to you with a price quote within 24 hours.

What are your aisle runners made of?

All Original Runners are crafted from a high-quality cotton/polyester blend fabric. Our runners are not to be confused with imitation gauze or paper aisle runners. They are real fabric, designed to add a touch of luxury to your event. Plus, our exclusive non-slip foam backing ensures that your runner stays smooth and flat throughout the ceremony, no matter the surface.

Are your aisle runners really non-slip?

Absolutely! The Original Runner Company proudly invented the world's first non-slip fabric aisle runners. Our exclusive non-slip foam backing keeps your runner in place, ensuring a seamless and safe walk down the aisle. Don't just take our word for it, request free sample swatches to experience the outstanding quality yourself.

Are your custom products hand-made?

Yes, indeed! All our unique custom designed aisle runners are lovingly hand-drawn and hand-painted. We understand the importance of matching your runner to your flowers, bridesmaid dresses, or any other decor item. With an extensive color palette, we take the utmost care to create a perfectly coordinated design.

When do I need to order my Original Runner before an event?

To ensure the best pricing and timely delivery, we recommend ordering as soon as possible. Here's a general guideline:

  • Solid Runners: 2 weeks in advance
  • Custom Designs Runners: 4-6 weeks in advance (some seasonal exceptions)
  • Early order discounts: 6+ months in advance

During the summer months, custom designed orders should be placed as early as possible to avoid rush fees. Plan ahead and make your event preparation stress-free.

Do you ship worldwide?

Yes, we ship our Original Runners worldwide. We have clients from over 50 countries visiting our website every month. No matter where you're located, our exquisite runners can be yours!

How do I install my Original Runner?

Pre-installation of your aisle runner is highly recommended. Follow these steps for a seamless installation:

  1. Roll out your Original Runner before the event and place a garland of flowers or ribbon across the back of the aisle to discourage guests from walking on it.
  2. Have your ushers or event planners direct guests to be seated from the outside of the aisle or pew.
  3. If pre-installation is not possible, unroll the runner after all guests have been seated but before the bridal party begins the processional.

Can the runners be used outdoors and what is the best way to install them?

Original Runners are designed to be used outdoors on any type of surface. Here are a few tips for secure installation:

  • On Grass: Spike the runner down using garden stakes to prevent movement in windy conditions.
  • On Concrete or Pavers: Use double-stick tape or weighted objects like flower pots to keep the runner flat and secure.
  • On Wood Decking: Check with your venue first, but you can use a staple gun for a secure installation. If not permitted, double-stick tape works well.
  • On Sand/Beach: Install the runner on the sand before the event. Consider using plywood or sea grass mats underneath for stability. For a unique seaside look, bury the sides of the runner in the sand and decorate with driftwood or coral.

How can the runners be used after the wedding?

We understand the value of your investment, and that's why our Original Runners can be repurposed in various creative ways. Here are some ideas:

  • Create a family heirloom by adding additional monograms for generations to come.
  • Use a portion of the runner to make a keepsake pillow.
  • Make a memory quilt with wedding photos, fabric from your gown, and your custom monogram.
  • Craft a table runner for romantic anniversaries.
  • Provide a unique guestbook at the reception, then frame a portion of the runner after the wedding.
  • Fashion a personalized Christmas tree skirt.
  • Donate your aisle runner to a church, temple, or a lucky friend.

The possibilities are endless with our versatile runners. Visit our slideshow of ideas for inspiration on how to utilize your custom aisle runner after the event.

Are the fabric aisle runners machine washable?

Yes, all of our aisle runners are made of real fabric and can be machine washed and spot cleaned. For extremely long runners, we recommend professional cleaning. If your runner has been custom painted, spot cleaning is advised. Dry cleaning is not recommended.

Do you offer Gift Certificates?

Absolutely! Treat your loved ones to an Original Runner experience with our gift certificates. Purchase a gift certificate of any denomination by calling 973-744-7070. It makes a perfect engagement or bridal shower gift.

Do you have Wholesale Pricing?

We are delighted to offer wholesale pricing to our industry colleagues. Visit our Vendor page for more information and take advantage of our special pricing.

How many times can your aisle runners be used and can they be rented?

Our solid color runners are frequently rented by our wholesale clients for upwards of $350 per event. Depending on the color and conditions of use, our runners can be used anywhere from 2 to 10 times. Make sure to check with us for availability.

What is your Return Policy?

For all orders of solid color aisle runners in standard lengths, refunds and exchanges are possible. Please follow these guidelines:

  1. Notify The Original Runner Company within 72 hours of receiving the aisle runner by emailing [email protected] or calling our studio at 973-744-7070.
  2. Obtain a return authorization code from our office, which must accompany the returned item.
  3. Returns or exchanges must be made within 14 days of receiving the return authorization code. A restocking fee of $40 may apply.
  4. The runner must be unused, in its original packaging, and accompanied by a copy of the wedding or event invitation recorded in the original order.

Please note that custom-designed and custom-length aisle runners, as well as the Original Petite Runner and sale items, are non-refundable or exchangeable.

What is your Liability Policy?

At The Original Runner Company, we prioritize the safety and satisfaction of our customers. Please understand that we cannot accept responsibility or liability for onsite installation or the performance of our products. We recommend obtaining permission from the venue before using installation tape and testing it in a discreet area. The installation of our products is at your own risk.

What is your Covid-19 Policy?

In response to the COVID-19 pandemic and event postponements, we have updated our policies regarding event dates on custom Original Runners. We strongly advise against including the date on your runner, as paint is permanent and cannot be removed. If you need a date correction for a runner received before the pandemic, additional fees for shipping and artist services may apply. We cannot guarantee availability for date fixes. Alternatively, if the design allows, you can purchase a small piece of fabric to cover up the date. All custom products are non-refundable.

At the Original Runner Company, we are committed to delivering excellence and ensuring your satisfaction. Contact our studio at 973-744-7070 to make your order or for any further inquiries. We look forward to serving you and making your event truly memorable.

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