The Best Online Booking Systems for Restaurants in 2023

Having an online booking system is essential for modern restaurants. It allows customers to easily reserve a table without the hassle of making a phone call. Moreover, it helps restaurant owners manage their floor activity,...

Having an online booking system is essential for modern restaurants. It allows customers to easily reserve a table without the hassle of making a phone call. Moreover, it helps restaurant owners manage their floor activity, optimize seating, and deliver exceptional service. If you're looking for the best online booking system for your restaurant, we've got you covered. Here are the top 7 options to consider:

resOS: A Flexible and User-Friendly Solution

resOS’ online booking system resOS’ online booking system

resOS is a versatile and user-friendly online booking system suitable for restaurants of all sizes. It prioritizes usability for both guests and staff, making it seamless to manage tables and reservations. With resOS, you can enjoy automatic or manual table management, takeaway options, and even automatic customer profiles. The system also includes the highly sought-after "Reserve with Google" feature. It is available in multiple languages and can be used on iOS and Android devices.

Key Features of resOS include:

  • Various views for managing booking times and tables
  • Smooth communication with guests for preferences and changes
  • Option for guests to choose their preferred table
  • Ability to require prepayment, deposits, or a no-show fee
  • Payment processing through Stripe
  • Guest feedback collection to improve service
  • Notifications for new reservations via SMS, email, or automated phone calls
  • Automatic customer profiles

Limitations and Pricing:

  • Takeaway ordering system is separate from the booking system.
  • Pricing ranges from free to affordable, depending on the number of monthly bookings.

OpenTable: A Comprehensive Restaurant Management Solution

The Eat app floor plan section of the app Image from OpenTable

OpenTable is a trusted platform that serves restaurants, pubs, bars, hotels, and grocery shops. It offers a comprehensive set of tools for table management, reservations, marketing, and more. With OpenTable, you can enhance your restaurant's visibility, reach a wider audience, and integrate with various partners. The platform also provides insights and reports to help you make data-driven decisions.

Key Features of OpenTable include:

  • Reservation system and table management
  • Customer profiling and personalized experiences
  • Marketing solutions for increased exposure
  • Integration with POS systems, email marketing platforms, and more

Limitations and Pricing:

  • OpenTable charges $1 per seated customer, which can add up quickly.
  • Pricing plans range from $29 to $449 per month, depending on the features included.

Eat App: Streamlined Operations and Enhanced Guest Experience

Resy reservations of calendar feature of the app Image from Eat App

Eat App, available on desktop and mobile devices, offers comprehensive online reservation and table management solutions for restaurants of all sizes. The platform aims to automate operations, improve guest experiences, and increase guest engagement. Eat App provides a variety of views for table management, tracks guest preferences, generates detailed reports, and enables targeted marketing campaigns.

Key Features of Eat App include:

  • Online reservations and smart suggestion tools
  • Automatic messaging for reservations and campaigns
  • Detailed table management and seating optimization
  • Guest data for personalized experiences
  • POS integration, payment integration, and more

Limitations and Pricing:

  • The pricing may be high for small restaurants or coffee shops.
  • Pricing plans range from $119 to custom enterprise plans.

Resy: Actionable Reviews and Real-time Problem-solving

7 Best Online Booking Systems for Restaurants in 2023 Image from Resy

Resy focuses on helping restaurants improve their service through actionable, non-public reviews. By providing in-depth feedback, Resy enables restaurants to identify and solve problems in real-time, ultimately enhancing the guest experience. The platform also offers reservation management, customer profiles, automated confirmations, and detailed reports.

Key Features of Resy include:

  • Multiple platform reservations
  • Exclusive access to waiting lists for regulars
  • Automatic confirmation messages and reduced no-shows
  • Improved seat optimization
  • Accessible platform across devices
  • Private guest survey responses for better visibility
  • Reports and analysis for performance improvement

Limitations and Pricing:

  • Resy is highly priced compared to other software.
  • Pricing plans range from $249 to $899 per month.

Hostme: A Real-time Solution for Reservation Management and Ordering

7 Best Online Booking Systems for Restaurants in 2023 Image from Hostme

Hostme is a modern reservation, table management, and online ordering system designed to reduce frustration for guests, hosts, and restaurants. With its intuitive and customizable features, Hostme provides a comprehensive solution for managing tables, orders, staff, and more. The platform is available on both iOS and Android devices and supports multiple languages.

Key Features of Hostme include:

  • Accepting online reservations from your website
  • Integration with various websites and apps for improved online presence
  • Eliminating no-shows through reservation deposits or cancellation fees
  • Table management and occupancy tracking
  • Online waiting list and guest preferences
  • Server rotation and management
  • POS integration and advanced analytics reporting

Limitations and Pricing:

  • Synchronization between devices may have some delays.
  • Pricing plans range from $29 to $149 per month.

The Fork: Global Reach and Efficient Management

The Fork, a subsidiary of Tripadvisor, offers an efficient online reservation management system for restaurants. With its vast network and marketing exposure, The Fork helps restaurants maximize visibility, increase bookings during off-peak periods, and streamline operations. The platform operates in 22 countries worldwide, providing access to both locals and travelers.

Key Features of The Fork include:

  • Increased visibility through The Fork app and partners
  • Reservation management and personalized reminders
  • Floor plan for optimized table management
  • No-show prevention with credit card safeguards
  • Customizable reports for business strategy
  • Multi-user configuration for different permission settings

Limitations and Pricing:

  • The packages and pricing vary by country.
  • Monthly fees and pay-per-use fees apply.

ResDiary: Reach Your Venue's Full Potential

7 Best Online Booking Systems for Restaurants in 2023 Image from ResDiary

ResDiary is an all-in-one online reservation and ordering system used by over 9,000 businesses worldwide. The platform offers venues increased exposure, extra bookings, and efficient management tools. With ResDiary, you can manage tables, orders, events, and more, all in one place. The platform also includes a lighter version, ResDiary Lite, suitable for small restaurants entering the online booking space.

Key Features of ResDiary include:

  • Table management with grid or list views
  • Commission-free bookings from partner platforms
  • Events management and space optimization
  • Online ordering system for takeout orders
  • Cloud-based system accessible from any device
  • GDPR-compliant guest database management

Limitations and Pricing:

  • No no-show prevention or prepayment options.
  • Pricing plans range from $99 to $189 per 3-month contract.

Leaving behind traditional paper agendas and joining an innovative online booking system is essential for restaurant owners. These systems not only streamline operations but also enhance profitability and provide a smoother dining experience for guests. Each of the listed platforms offers unique features and pricing options, allowing you to choose the best fit for your restaurant's needs. Say goodbye to manual reservations and embrace the future of restaurant management!

Care for a 1-month free trial?

resOS offers a 1-month free trial with no obligations. Their price plans include all features, making it easy for you to try out their online booking and table management system. Upgrade your restaurant today with resOS and see the difference it makes.